About Argos Therapeutics:
At Argos®, we believe in the power of the immune system to fight disease. We’re leading the way in developing novel, precision immunotherapy: delivering individualized treatments that recognize each patient’s disease, and arm the immune system to aggressively fight it. We hope our approach will one day conquer cancer and other diseases one patient at a time.
Requirements/Necessary Skills for Recruitment:
High school diploma or general education degree (GED) required
1 year of customer service experience
Proficient in Microsoft Office
Excellent interpersonal and communication skills
Comfortable working in a high volume role
Demonstrated ability to prioritize tasks and manage time efficiently
Basic computer skills in various software and web-based applications
Internship Description of Duties:
--Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges
.--Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment.
--Analyze and set personal and departmental performance goals designed to improve customer satisfaction.
--Assist management in coming up with attractive incentives and rewards for superior performance.
--Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
-- Research data sources as necessary to verify accuracy and completeness of information and pro-actively seek additional sources when necessary to meet entry requirements.
--Review previously cataloged data for errors during weekly reviews by comparing with source data and modifying fields as needed to fix errors or supply omitted information.
--Develop and maintain a filing system
--Create spreadsheets and presentations
--Provide statistical and budget reports
--Modifying fields as needed to fix errors or supply omitted information.