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  • Non-Profit
  • Fall
  • New York, NY
  • 2015

Find Your Internship

DoSomething.org makes the world suck less. One of the largest global orgs for young people and social change, our 3.9 million members tackle campaigns that impact every cause, from poverty to violence to the environment to literally everything else. Any cause, anytime, anywhere.

Requirements/Necessary Skills for Recruitment: 

Overview: The Member Experience Intern is part of DoSomething.org’s growing Mobile team. They are responsible for engaging DoSomething.org members on a 1-1 basis including:

manage our volunteer program and create systems for improving it and retaining more volunteers
providing exceptional member support to young people trying to do campaigns
helping us figure out creative ways to surprise and delight our 3.6 million members and
help us create engaging digital experiences via SMS and email for our members.

What you’ll do:

SMS and Email Engagement
Help us create engaging SMS and email experiences for our members
This will involve some writing, a lot of creativity and in the case of some of our SMS games, helping us do some play testing with young people
Member Appreciation
Identify kickass members who deserve public fame or some sort of 1-1 surprise and delight
Help plan surprise events for giving members scholarships
Member Support & Volunteer Management
Provide daily on-brand member support through the Zendesk platform (Email)
Iterate on member support workflows and reporting in Zendes
Become an expert in answering our members’ text messages with accurate information and on-brand tone
Train and manage interns and volunteers in Mobile Commons (our texting platform), organizing consistent schedules and answering questions as needed
Oversee day to day operations of the DS volunteer program

What we’re looking for:

Strong multi-tasking abilities
Impeccable organizational skills and attention to detail
Passion for solving problems and putting smiles on people’s faces
Self-sufficient - you should be the type of person who will search high and low to find an answer yourself before asking someone else
A positive, upbeat attitude and a seemingly endless supply of patience

Benefits & Perks: 

What you’ll learn:

How to prioritize and manage multiple projects concurrently
How to manage peers through a robust volunteer program
How to use qualitative and quantitative data to inform and offer up smart product recommendations across multiple teams
Ways to cultivate a positive customer/member experience beyond UX
How to scale organization-wide initiatives like support and member appreciation
How to test and iterate on products to offer the best ultimate user experience

Applying:
Please send the following application. Any application that doesn’t follow directions will be immediately disqualified.

Submit a resume as a PDF attachment
Your cover letter should be no longer than 250 words

Hours Required: 
12-15 Hours Per Week