In-Store Management Internship at H&M | Summer 2016

Customer Service

-Maintains the high quality H&M customer service by providing the best shopping experience for each customer and
role modeling the 5 basic demands.

Job Knowledge

-Ensures that all merchandise is properly received and placed on the floor in a timely manner and according to
merchandise guidelines.
-Executes merchandising campaigns, promotions, activities and customer rounds as assigned by store management.
-Addresses any loss prevention and safety issues that may occur while on duty and brings any escalated concerns to
management team.

Efficiency

-Performs all store routines, including the opening and closing of the store, follows all Company practices and
procedures, works with timekeeping and scheduling system and controls and completes reductions
-Maximizes sales through commerciality focus and takes action to obtain highest level of profitability for the store.
-Actively uses sales information to make business decisions regarding merchandising.
Team Player
-Assists the management team in the day-to-day supervision of staff by directing and overseeing work flow within the
store.
-Assists the management team with the training and developing of sales advisors on the operational side of the
business by following up on clear goals and providing timely feedback.
-Ensures that all employee issues are immediately brought to the attention of management team.

Competencies :

-Exceptional customer service and interpersonal skills
-Ability to provide feedback in a constructive and professional way
-Ability to be proactive to drive sales
-Ability to prioritize task execution based on business need
-Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
-Ability to multi-task in a fast paced environment
-Basic computer skills such as data entry are needed
-Ability and willingness to run a cash register
-Ability to provide constructive, straightforward feedback and coach staff

Minimum Candidate Qualifications:

-Bachelor’s Degree (or in the process of attaining) preferably in Business Management or related discipline
-1-2 years of customer service experience preferred
-Prior supervisory experience is a plus
-Open availability based on business need
-Ability to lift in excess of 20 pounds
-Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items
(mannequins, clothing, totes, torsos, etc) for a short distance
- Ability to climb a ladder and use a step stool